Question 1

Are there really 0% commissions?

Accepted Answer

Yes. You only pay standard Stripe processing fees (e.g., 2.9% + 30¢). We never take a percentage of your food sales. Delivery partners (like DoorDash Drive) charge a flat dispatch fee per order, which can be fully passed to the customer.

Question 2

Do I need to buy expensive proprietary hardware?

Accepted Answer

No. CafeOS is designed to run seamlessly on standard commercial hardware. You can use standard iPads, Samsung Tizen screens, or Android TV boxes for kiosks, significantly lowering your upfront capital expenditure.

Question 3

Is there a long-term contract or lock-in?

Accepted Answer

No, all standard subscription tiers (Starter, Growth, Pro) are strictly month-to-month. You can scale up or down based on your seasonal demand without any penalties.

Question 4

How does the Genie AI Agent actually work?

Accepted Answer

Genie is an advanced conversational intelligence layer. Instead of pulling rigid CSV reports, you can ask Genie questions like 'What is my best selling combo today?' or 'Calculate ROI on the new burger'. It queries your secure, isolated database instantly.

Question 5

Can I migrate my menu easily from Toast or Square?

Accepted Answer

Absolutely. We offer automated catalog ingestion tools for new merchants. Our onboarding team will assist in mapping your existing modifiers, categories, and inventory configurations over to the CafeOS Visual Builder natively.

Question 6

How do you handle delivery without your own drivers?

Accepted Answer

CafeOS integrates directly with national fleet dispatch APIs (like DoorDash Drive and Uber Direct). When a customer orders for delivery, a driver is automatically dispatched for a flat, predictable fee rather than a predatory 30% margin.

Question 7

Who acts as the Merchant of Record?

Accepted Answer

You do. You connect your own Stripe Connect account. Funds flow directly and securely to your bank account, unlike aggregators who hold your money and release it periodically.

Question 8

How does the Automated Loyalty Engine work?

Accepted Answer

Included in Growth and Pro plans, the system automatically tracks customer phone numbers and issues point-based rewards. You can trigger SMS win-back campaigns automatically without needing a third-party CRM.

Question 9

Is my business data shared or sold?

Accepted Answer

Never. We enforce multi-tenant database isolation. Your customer lists, sales velocity, and AI interaction history are siloed, heavily encrypted (AES-256 for chat), and completely private.

Question 10

Does the system work offline if the internet drops?

Accepted Answer

While CafeOS requires a connection for payment processing and cloud AI services, the frontend POS architecture supports robust local caching. Staff can continue building tickets seamlessly during spotty network conditions.

Question 11

Can I build multiple storefronts for different brands?

Accepted Answer

Yes, our Visual Builder architecture natively supports ghost kitchens and virtual brands. You can map multiple distinct domains or paths (e.g. /donnys-donuts vs /wanna-burger) to the same kitchen display backend.

Question 12

Do I have to pay for regular feature updates?

Accepted Answer

No. As an active subscriber, you immediately receive all over-the-air (OTA) feature improvements, new integration capabilities, and UI refreshes without sudden upgrade hostage fees.

Scale Without
Boundaries.

Starter

Growth

Pro

Enterprise

Frequently Asked Questions

Zero commissions.
Total operational control.

Scale Without Boundaries.